When you think of mapping in Lean, your first thoughts are steered towards the tool of Value Stream Mapping. When I picked up the book, Strategic Lean Mapping, I had similar thoughts, another book on Value Stream Mapping. As I thumbed through the pages I found a very different approach. One that included Big Picture Read More …
I ask Charlene Spoede Budd, a Professor Emeritus from Baylor University, that question in a past podcast. Dr. Budd taught management accounting and project management classes for a number of years and has co-authored two accounting textbooks with her most recent book, A Practical Guide to Earned Value Project Management. Joe: What makes throughput accounting Read More …
Charlene Spoede Budd is a Professor Emeritus from Baylor University, where she taught management accounting and project management classes for a number of years. She is certified in all areas of the Theory of Constraints and is the Chair of the Finance and Metrics Committee of the Theory of Constraints International Certification Organization. Dr. Budd has Read More …
Dr. Charlene Spoede Budd was my guest on the Business901 Podcast and as you would expect our discussion was about the Theory of Constraints Through-put Accounting methods and the application of the knowledge that we gain from this information. We discussed the use of accounting throughout the organization for developing predictive measures versus reactive. This Read More …
Joseph Michelli discussed his new book, Driven to Delight, which I recommend. When you reflect for a moment on how a product-centric Mercedes-Benz transformed into a customer-centric organization, well it is very difficult to even imagine. The culture not only had to change at Mercedes-Benz but also in their long established dealer chain. “At The Michelli Experience, we Read More …
Leaders often look for a partner to help them educate and inspire their people to deliver memorable and profitable customer experiences. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide short-term and extended consulting services, keynote and workshop presentations, and bestselling books Read More …