5s is a systematic corrective action technique to clean up, get organized and make this the way you do business. In service organizations, the problems identified in 5S not only rob your organizations’ productivity but also your customers.
Service environments are especially prone to this waste. Often it is blamed on the lack of standardization. Every job is different. However, how much time is spent searching for misplaced files or sifting through piles of paperwork on desks? This work is often hidden in the digital world, as we blame technology when we cannot find anything. How much blame is put on computers and software because of the lack of organization and cleaning?
The video is a little fuzzy, this is the slide deck that was used.
When Steve Jobs returned to Apple, the first thing, he did was, in essence: 5s the Standard Work. He Sorted, Straightened, Shined, Standardized and built a Sustainable group of products. To this day, the Apple advantage is in simplicity. You can continue to put all their products on a single table.