6 Minutes to Facilitation ExpertiseBy
The story of Austin’s Butterfly with Ron Berger is one of the best lessons I have seen for continuous improvement. It applies the principles of iterations, collaboration, and feedback. Austin was able to improve the last effort dramatically and, as a result, did not even have to Pivot. The insights by the participants and their feedback about the process is absolutely spot on. I would challenge any facilitator to capture his audience as well.
I ran across this video in a tweet: from Marc Stickdorn @MrStickdorn