This is a transcription of the podcast I had with Jim Luckman of the Lean Transformations Group.
Jim will be the instructor for this LEI Workshop in Indianapolis on June 22nd – Value-Stream Mapping for the Office and Service: This interactive workshop demonstrates how to apply value-stream mapping, a fundamental and critical tool, to address what many companies find difficult to do: making a fundamental change in business processes such as administrative, professional, and transactional activities. You will see how the key elements of lean thinking and value-stream mapping apply to such activities by identifying key processes to tackle, drawing an accurate current-state map of each process, applying lean principles to envision a leaner future-state for each process, and implementing the future-state in a way that can be sustained.
Related Information:
Podcast: Applying Value Stream Concepts
Lean Rock Stars assembled for Indy Management Workshop
Lean Transformations Group Website: http://lean-transform.com