UX, CX, Service Designers take Note

Chris Downey says, I’ve heard it said in the disability community that there are really only two types of people: There are those with disabilities, and there are those that haven’t quite found theirs yet. It’s a different way of thinking about it, but I think it’s kind of beautiful, because it is certainly far Read More …

Engine of Employee Engagement

Eric Michrowski is a globally recognized leader in combining Human Performance, Operational Excellence and Process Improvement to drive Business Transformations that achieve substantial shifts in Customer Experience, Operational Reliability, Employee Engagement and Financial Performance.   Combining elements of Organizational Development and Change Management, his approach is anchored in over 15 years of hands-on experience in a Read More …

Collaborative Skills of Thomas Edison

Midnight Lunch: The 4 Phases of Team Collaboration Success from Thomas Edison’s Lab was a book that fascinated me. Author  Sarah Miller Caldicott, a descendant of Thomas Edison, innovation author and CEO of Power Patterns provides a look at how Edison’s collaboration methods can be used face-to-face and by virtual teams. Many of us struggle Read More …

Was Steve Jobs the Thomas Edison of his day?

A descendant of Thomas Edison, Sarah Miller Caldicott is an innovation process expert, innovation author and CEO of Power Patterns. Inspired by a family lineage of inventors dating back five generations, she has been engaged in creativity and innovation throughout her life.  Sarah spent the first 15 years of her 25-year career as a Marketing Read More …

Starting the Engine of Employee Engagement

Eric Michrowski says in the podcast, This is where the psychology comes into is, the attitudes and their beliefs of the team member drive the behaviors, and the behaviors drive the results. You can’t hammer in behaviors, you got to start zeroing in on the attitudes and beliefs, and that’s really also linked to employee Read More …

The Changing Face of Employee Engagement

Eric Michrowski is a globally recognized leader in combining Human Performance, Operational Excellence and Process Improvement to drive Business Transformations that achieve substantial shifts in Customer Experience, Operational Reliability, Employee Engagement and Financial Performance.   Combining elements of Organizational Development and Change Management, his approach is anchored in over 15 years of hands-on experience in a Read More …