(This is A Google Community: Next 7 Tools)
Community purpose: to explore, create, and perfect the next generation of continuous improvement tools that will lift the quality and effectiveness of organizations beyond 2020.
The first seven tools were published by JUSE over 40 years ago, and the new management tools are already 20 years old. Therefore, we think it is high time for us to take another look to see what new tools there are that can propel our organizations effectiveness and our careers. With your help we can do just that!
We want each person here to have the rare opportunity to share your ideas in a safe environment where respect for people is paramount, and where unique pragmatic ideas drawn from deep wells of tacit knowledge and experience are valued most. Our goal is to share best practices and things that really work with each other in this select community.
I have always encouraged manufacturing organizations that if they could learn the Seven Basic Quality they could go a long way in their improvement efforts. These tools were first emphasized by Kaoru Ishikawa, a professor of engineering at Tokyo University and the father of “quality circles.” The seven tools are:
- Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for an effect or problem and sorts ideas into useful categories.
- Check sheet: A structured, prepared form for collecting and analyzing data; a generic tool that can be adapted for a wide variety of purposes.
- Control charts: Graphs used to study how a process changes over time.
- Histogram: The most commonly used graph for showing frequency distributions, or how often each different value in a set of data occurs.
- Pareto chart: Shows on a bar graph which factors are more significant.
- Scatter diagram: Graphs pairs of numerical data, one variable on each axis, to look for a relationship.
- Stratification: A technique that separates data gathered from a variety of sources so that patterns can be seen (some lists replace “stratification” with “flowchart” or “run chart”).
Excerpted from Seven Basic Quality Tools by ASQ Quality Press
In 1976, the Union of Japanese Scientists and Engineers (JUSE) saw the need for tools to promote innovation, communicate information and successfully plan major projects. A team researched and developed the seven new quality control tools, often called the seven management and planning (MP) tools, or simply the seven management tools. Not all the tools were new, but their collection and promotion were. The seven New (MP) tools, listed in an order that moves from abstract analysis to detailed planning, are:
- Affinity diagram: organizes a large number of ideas into their natural relationships.
- Relations diagram: shows cause-and-effect relationships and helps you analyze the natural links between different aspects of a complex situation.
- Tree diagram: breaks down broad categories into finer and finer levels of detail, helping you move your thinking step by step from generalities to specifics.
- Matrix diagram: shows the relationship between two, three or four groups of information and can give information about the relationship, such as its strength, the roles played by various individuals, or measurements.
- Matrix data analysis: a complex mathematical technique for analyzing matrices, often replaced in this list by the similar prioritization matrix. One of the most rigorous, careful and time-consuming of decision-making tools, a prioritization matrix is an L-shaped matrix that uses pairwise comparisons of a list of options to a set of criteria in order to choose the best option(s).
- Arrow diagram: shows the required order of tasks in a project or process, the best schedule for the entire project, and potential scheduling and resource problems and their solutions.
- Process decision program chart (PDPC): systematically identifies what might go wrong in a plan under development.
Excerpted from Nancy R. Tague’s Quality Toolbox ; Second Edition, ASQ Quality Press, 2004.
Today’s world has introduced more and more uncertainty. As a result it has forced us to get closer and closer to our customers. This reduces are reaction time and allows us to make better informed decisions. To do this, once again a new set of tools need to be utilized. This methodology has been introduced to us through the concepts of Design Thinking. I think this serves as a great starting point for the Next 7 Tools:
- Visualization: using imagery to envision possible future conditions
- Journey Mapping: assessing the existing experience through the customer’s eyes
- Value Chain Analysis: assessing the current value chain that supports the customer’s journey
- Mind Mapping: generating insights from exploration activities and using those to create design criteria
- Brainstorming: generating new alternatives to the existing business model
- Concept Development: assembling innovative elements into a coherent alternative solution that can be explored and evaluated
- Assumption Testing: isolating and testing the key assumptions that will drive success or failure of a concept
- Rapid Prototyping: expressing a new concept in a tangible form for exploration, testing, and refinement
- Customer Co-Creation: enrolling customers to participate in creating the solution that best meets their needs
- Learning Launch: creating an affordable experiment that lets customers experience the new solution over an extended period of time, so you can test key assumptions with market data
We appreciate all those members who choose to contribute to rich and meaningful conversations, and especially those who refer great prospective contributors to us as we co-create the Next Seven Tools. Please join us in evolving the Next Seven Tools. Now let’s open a discussion. Please start by introducing yourself and why you like this topic.
(This is A Google Community: Next 7 Tools)