Actually, I was not able to pull that off. Instead, I interviewed what I consider one of the, if not the best source on Dr. Deming, John Hunter. John has an interesting lineage with Dr. Deming and in the interview, we talked about some of that history and why the thoughts of Dr. Deming have Read More …
The other piece of it is when we look at those things that are the high point experience, the story of the organization changes. It becomes a story of how good we are in our capabilities versus how bad we are. – John Steinbach John was my guest last week and we talked so long Read More …
Have we reached the transformation stage in the customer experience hierarchy? If so, the role as an expert may have diminished substantially, and we are now seeking facilitators to guide us through our journey. Some of you may not know what I mean by the customer experience hierarchy and how it relates to the transformation Read More …
This is the season; summer vacations are over and the Lean conference season has started. Have you signed up for one? Have you signed up for my next workshop, Lean Service Design Open Workshop on Sept. 27th at the Maryland World Class Consortia quarterly meeting? In a past blog post I discussed, Turning your Conference Read More …
compLexity Gaming recently added Heroes of Newerth as a division to their championship gaming family. HoN is a solid title in eSports and complexity has contracted one of the very best teams to represent the coL Community: Trademark eSports. Trademark is currently ranked #1 in the GosuGamers rank database and #3 on the recent HoNCast Read More …
@JamieFlinchbaugh, author of The Hitchhiker’s Guide to Lean discussed in this podcast simulation games and how the Lean Learning Center designs and uses them. Jamie is an individual and the Lean Learning Center, an organization that practices what they preach, Lean. Jamie’s insightful responses are lessons for any trainer. I encourage you to check out Read More …