Dave Gray of The Dachis Group and author of a recent book,The Connected Company works with the world’s leading companies to develop and execute winning strategies. His previous book, Gamestorming, sold more than 50,000 copies and has been translated into 16 languages. This video is an hour long but discusses much of the content in Read More …
“The Lean approach gives you the opportunity to do that by focusing on your value adding. I look at Lean as the greatest wealth creator that was ever invented.” – Art Byrne Art Byrne recently wrote the book, The Lean Turnaround: How Business Leaders Use Lean Principles to Create Value and Transform Their Company that Read More …
The other day, I wrote about all the Maps in Service Design. Right or wrong, there has to be a reason we like all these maps. I think the idea of doing one is attractive to most but after starting the process many people get hesitant, the questions get hard. Whether we are mapping in Read More …
Many think that Value Stream Mapping is for the Lean people and Process Mapping is for Six Sigma. I was surprised by the answer to a similar question that I ask Ben Graham. Ben is President of The Ben Graham Corporation and author of the book Detail Process Charting: Speaking the Language of Process. I Read More …
Ric Dragon’s organization is DragonSearch, one of the best boutique SMM (social media marketing) and SEO agencies in New York. They help companies use existing internal resources to monetize their investment in social. As a result of this work, Ric recently authored Social Marketology: Improve Your Social Media Processes and Get Customers to Stay Forever. Read More …
What would Dr. Deming Say? Dr. W. Edwards Deming advised us that a supplier is a partner and our relationships must be based on cooperation and trust. Adversarial relationships result in waste. Supplier relationships based on Dr. Deming’s teachings change fundamentally and, even better, both suppliers and customers win. Dr. Deming showed how customers and Read More …