Dr. Marc Sniukas is a global expert on strategic innovation for new growth and renewal, co-founder of Business Model Gallery – The World’s Largest Business Model Database, and adjunct professor of business innovation. Learn more about Marc at www.sniukas.com. The Art of Opportunity: How to Build Growth and Ventures Through Strategic Innovation and Visual Thinking offers Read More …
Look: A Practical Guide for Improving Your Observational Skills by Jim Gilmore’s introduces a metaphor of “six looking glasses.” Each looking glass represents a particular skill to master in order to enhance the way we look at the world. It was a takeoff of Edward De Bono’s 6 Thinking Hats and also De Bono’s lesser known book the Read More …
This week I had the opportunity to participate in a relatively new podcast, The Outliers Inn: “As they say, It’s a place where irreverence and self-deprecating humor is the order of the day.” On this week show, Episode 9, the guests Michelle Battle-Fisher and myself had a spirited conversation with the 2 hosts, Taylor and Read More …
Are you interested in Service Design? The Service Design Show intends to bring you inspiring talks with the people that are shaping the Service Design field. They are scheduled to have a new episode every 2 weeks on THURSDAY. Consider SUBSCRIBING: https://goo.gl/TMTBiF [arve url=”https://www.youtube.com/embed/Q8WHHKchHHM”/]
This is a collection of around ten Business901 Podcast Transcriptions that has a focus on Service Excellence. I did not include Service Design or Designing for Service. Guest include John Goodman, Joe Michelli, Kathy Cuff, Drew Locher and many others. Service Excellence Stacks are a new way to organize your own publications, as well as Read More …
I use a foundation of Training within Industry (people side) and the 6s approach (Data side) to implement an onboarding program. It is usually based on a 90 to 100-day cycle. An outline of the process is depicted below. 5s is a systematic corrective action technique to clean up, get organized and make this the way Read More …