Barbara Fredrickson shares her research on the ideal ratio of positive to negative emotions, and offers suggestions for how to flourish in life. This is a great talk and you will take away a few treasures. Yesterday’s post, Can People Change? added some additional insight. Dr. Barbara Fredrickson is a world renowned researcher and in Read More …
Next weeks Business901 podcast guest is Sara Lewis, the Managing Director of Appreciating Change, a psychological change consultancy focused on helping leaders and managers achieve positive change in their organizations. She is the author of Positive Psychology at Work: How Positive Leadership and Appreciative Inquiry Create Inspiring Organizations and one of my favorites, Appreciative Inquiry Read More …
Becoming customer centric requires an organization to understand the emotional needs and difficulties of their prospects and customers (only the term “customer” will be used for the balance of the blog post). I have recently done a series of blog posts on empathy (The Role of Empathy in Design), that goes deeper into this subject. Read More …
How do you generate a bunch of prospects that have low risk with a high earning potential. This is what most companies seek and should streamline their organizations to take advantage of these types of orders. It is not about disregarding anyone product/market group even a high risk and a low potential. It is about Read More …
I am a big fan of the two people that put this presentation together. One being former podcast guest, Arne van Oosterom, Partner at DesignThinkers in Amsterdam and the other, Graham Hill who can be found on his Customer Think blog. They provide an insightful journey through a few of the latest thoughts in Service Read More …
As part of the kickoff for the Global Service Jam, Dave Gray was asked to offer some tips on how service designers could use Gamestorming. So he put together a few thoughts in this short video on Blip TV. It covers: Job to be done Customer Journey Service Networks Storyboard Back Stage Value Networks Closed Read More …