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Jan

How do you handle inputs into your life? Do you process them effectively and efficiently?

Posted by: business901 | Comments (0)

The book A Factory of One: Applying Lean Principles to Banish Waste and Improve Your Personal Performance demonstrates how to apply lean principles to the individual. It delivers key concepts such as visual management, flow, pull, and 5S. Dan provides these concepts to the individual results in the same kind of benefits: greater efficiency, less waste, and improved focus on customer value. The author, Dan Markovitz is the founder and owner of TimeBack Management, a consultancy specializing in improving individual and organizational performance through the application of lean concepts.

These concepts will be very familiar to people knowledgeable with continuous improvement and more specifically Lean and Six Sigma. However, you do not have to be a practitioner to understand or read the book. When trade terms are used the authors explains them in simple everyday language without losing a beat. Few people other than Dan could have provided a book of this sort. His experience with Lean coupled with many years of providing guidance on individual performance has given him profound insight. There may be others with his depth of knowledge but few that can transfer it into simple, practical and useable information. I found myself reading a “how to” book like a novel. I had to remind myself more than once to bend a corner or mark a page for future reference.

Dan is also not shy about crediting or highlighting others when it fits the application. He spends time discussing Personal Kanban and how he looks at applying it. My favorite part of the book was the part on living in your calendar versus your inbox. That comment in itself added a few more minutes of productivity to my day. His A3, Value Map and Information 5S were absolutely flawless.

Are you going to get 2 hours a day of time saving tips from the book? I doubt it. What you will get is more productivity and feeling better about what and how you accomplished it. It was my New Year’s Day read and I have picked it up every day since then. Not saying you won’t be able to put it down but at this point it looks that way for me.

Mark Graban on the Lean Blog had a interview with the author, Dan Markovitz that you might enjoy. I did. Dan Markovitz “A Factory of One

How to give great service mind map

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Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman’s Deli, shares the secrets to providing world-class customer service. Zingerman’s in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men’s Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. – says Amazon of the Book

These 2 mind maps were created from the audio version of Zingerman’s Guide to Giving Great Service. I think this book or audio should be part of any employee introduction and would recommend a trip to one of their Deli’s to see if they really walk the walk (Hint: they do). Zingerman’s also offer one of the best mail order catalogs on the planet.

Businesses that Die, Die of confusion

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So to survive, you must prevent confusion? Bill Dettmer of Goal Systems International, Theory of Constraints Expert and upcoming podcast guest recommended a book to me about Systems Thinking. It was Deep Survival: Who Lives, Who Dies, and Why by Laurence Gonzales. At the time it sounded like an odd recommendation but Bill was “spot on” about the book. It caused me more reflection than any book has in years. One of the particular areas that Laurence described in the book is this state of confusion or of being lost. He said:

Research suggests five general stages in the process of person goes through when lost.

In the first, you deny that you disorientated and press on with growing urgency, attempting to make your mental map fit what you see.

In the next stage as you realize that you genuinely lost, the urgency blossoms into a full scale survival emergency. Clear thought becomes impossible and action because frankly, unproductive, even dangerous.

In the third stage (usually following injury or exhaustion), you expend the chemicals of emotion and form a strategy for finding some place that matches the mental map. (It is a misguided strategy, for there is no such place now: you are lost.)

In the fourth stage, you deteriorate both rationally and emotionally, as a strategy falls to resolve the conflict.

In the final stage, as you run out of options and energy, you must become resigned to your plight. Like it or not you must make a new mental map of where you are. You must become Robertson Crusoe or you will die. To survive, you must find yourself. Then it won’t matter where you are.

Psychologists who study the behavior of people, who get lost, report that very few ever backtrack. Though, that is the most reasonable and successful way to survive. Even staying exactly where you are is more prudent than blazing a path forward. However our eyes look forward into real or imagined worlds. The typical impulse of people that become loss is to panic. Why? It is because of the lack of a mental map that matches the environment they are in. If you had a mental map of where you just came from, you would simply turn around and go back to where you started.

Are you thinking recovery is just around the corner? Are things taking longer than expected? Are you scrambling for the next great idea? Is innovation panic? I question sometimes whether innovation is really the strategy for companies to survive during recessionary times. Instituting new mental maps, products or services may make things progressively more unfamiliar and mixed up.

Innovation may not be the key. Scott Berkun in his book Making Things Happen: Mastering Project Management (Theory in Practice (O’Reilly)) devoted a chapter to ‘What to do When Things Go Wrong” and pointed out an eight step process.

1. Calm down: Nothing makes a situation worse than basing your actions on fear, anger, or frustration.
2. Evaluate the problem in relation to the project: Just because someone else thinks the sky has fallen doesn’t mean that it has. Is this really a problem at all? Whose problem is it?
3. Calm down again: Now that you know something about the problem, you might really get upset (“How could those idiots let happen!?”).
4. Get the right people in the room: Any major problem won’t impact you alone. Identify who else is most responsible, knowledgeable, and useful and get them in together straight away.
5. Explore alternatives: After answering any questions and clarifying the situation, figure out what your options are.
6. Make the simplest plan: Weigh the options, pick the best choice, and make a simple plan. The best available choice is the best available choice, no matter how much it sucks (a crisis is not the time for idealism). The more urgent the issue, the simpler your plan.
7. Execute: Make it happen.
8. Debrief: After the fire is out, get the right people in the room and generate a list of lessons learned.

Though Scott’s plan is not a cure-all, it emphasizes the need to stay calm and build simple plans. One of the most effective strategies you can do is build value stream maps. Not for the typical Lean reasons or reducing waste but to create a current state map or a mental model for where you are today. I cannot emphasize enough the ability to accept where you are, what resources you have and if you know how you got here, you may be just fine in understanding how to survive.

As Laurence Gonzales states, “If we persist in bending the map until we can no longer deny the evidence of our senses, it can be terrifying. It’s not something that happens immediately. First it’s a sense of disorientation: “I’m not in Kansas anymore. “ Then the words start to become strange, landmarks are no longer familiar.” Do you need innovation to survive? It is one thing if you an innovative company already and have an existing mental map. It is quite another, if one does not exist. You may wake up and find out you’re not in Kansas anymore!