Archive for Small Business
Do you need a customizable comic strip that lets you create your own comics using magnetic characters? It’s a great start for a service design project and creating a customer experience. It’s part of a Kickstarter project by Erik Heumiller. There are loads of options on the website from $1 to $300.
The Magnet Comic is a dry-erase comic strip that uses magnetic characters with a variety of different facial expressions to make the comics you want to make. It also lets you make comics a part of your every day life whether at home or work because it’s a physical comic you can display and interact with.
Kickstarter is a funding platform for creative projects. Everything from films, games, and music to art, design, and technology. Kickstarter is full of ambitious, innovative, and imaginative projects that are brought to life through the direct support of others
This project will only be funded if at least $6,500 is pledged by Sunday Dec 16, 3:17pm EST.
P.S. Pledge $10 and get a Comic Character of yourself emailed to you.
The book A Factory of One: Applying Lean Principles to Banish Waste and Improve Your Personal Performance demonstrates how to apply lean principles to the individual. It delivers key concepts such as visual management, flow, pull, and 5S. Dan provides these concepts to the individual results in the same kind of benefits: greater efficiency, less waste, and improved focus on customer value. The author, Dan Markovitz is the founder and owner of TimeBack Management, a consultancy specializing in improving individual and organizational performance through the application of lean concepts.
These concepts will be very familiar to people knowledgeable with continuous improvement and more specifically Lean and Six Sigma. However, you do not have to be a practitioner to understand or read the book. When trade terms are used the authors explains them in simple everyday language without losing a beat. Few people other than Dan could have provided a book of this sort. His experience with Lean coupled with many years of providing guidance on individual performance has given him profound insight. There may be others with his depth of knowledge but few that can transfer it into simple, practical and useable information. I found myself reading a “how to” book like a novel. I had to remind myself more than once to bend a corner or mark a page for future reference.
Dan is also not shy about crediting or highlighting others when it fits the application. He spends time discussing Personal Kanban and how he looks at applying it. My favorite part of the book was the part on living in your calendar versus your inbox. That comment in itself added a few more minutes of productivity to my day. His A3, Value Map and Information 5S were absolutely flawless.
Are you going to get 2 hours a day of time saving tips from the book? I doubt it. What you will get is more productivity and feeling better about what and how you accomplished it. It was my New Year’s Day read and I have picked it up every day since then. Not saying you won’t be able to put it down but at this point it looks that way for me.
Mark Graban on the Lean Blog had a interview with the author, Dan Markovitz that you might enjoy. I did. Dan Markovitz “A Factory of One
Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman’s Deli, shares the secrets to providing world-class customer service. Zingerman’s in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men’s Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. – says Amazon of the Book
These 2 mind maps were created from the audio version of Zingerman’s Guide to Giving Great Service. I think this book or audio should be part of any employee introduction and would recommend a trip to one of their Deli’s to see if they really walk the walk (Hint: they do). Zingerman’s also offer one of the best mail order catalogs on the planet.
In love with your products more than your customers?
Collection of Mind Maps
The Service-dominant Logic of Marketing: Dialog, Debate, And Directions
The Common Thread of Design Thinking, Service Design and Lean Marketing