Bob Petruska of Sustain Lean Consulting brings 24 years of experience helping a variety of customers including Health Care, Aerospace, Automotive, Food, Office and Service industries improve their performance. He is a consultant, presenter, trainer and author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters. It is heavily illustrated and includes a CD of his innovative “placemats” designed to provide stepping stones on a development path for your team to achieve a competitive advantage.
I had the opportunity to discussed a topic of his, Creating a A3 Learning Organization. As many of your know, an area that I believe is an excellent way to introduce Lean into an organization. This is part 1 of 5 different videos discussing this concept done through an A3 template.