Is Chaos prevalent in your OrganizationBy
Karen Martin (http://ksmartin.com) provides Lean transformation and business performance improvement support to industry, government, and the not-for-profit sector. Karen’s broad understanding of operations design and business management stems from her experience building the operational infrastructure for several rapid growth start-up operations that each grew into multi-billion dollar companies.
The Outstanding Organization website page ( http://www.ksmartin.com/the-outstanding-organization/) has a downloadable chapter, related webinars on the four key behaviors (Clarity, focus, Discipline, Engagement) and several downloadable documents that you will find to be excellent supporting material to the book.
Karen has been on the Business901 Podcast before discussing Holding Successful Kaizen Events. She co-authored The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments and was a developer of a favorite tool of mine, Metrics-Based Process Mapping: An Excel-Based Solution.