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Value Stream Marketing

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Roy Osing of Brilliance for Business is an experienced Business and Marketing Consultant and the former Chief Marketing Officer & Executive Vice President for TELUS, Canada’s second largest Telecommunications provider. He is also the author of the book Be Different or Be Dead, Your Business Survival Guide‘. This is a transcription of our podcast and includes some great answers to these types of questions:

  1. What if it is difficult to be different? How do you go about that when you’re, let’s say, a dry cleaner’s? 
  2. How do you get someone to really focus on that Only statement?
  3. You talk about serving customers rather than providing customer service. What do you mean by that?
  4. You also have an organizational assessment quiz on your website. What does that entail and what will I learn from it if I take it?


Is Differentiation the same as Business Survival

Podcast: Is Differentiation the same as Business Survival

Press Release

The overall concept of Value Stream Marketing is that you must continuously add value and create value in your marketing for your customer. For most of us, it is no longer an issue of cute and clever it is an issue of content and circulation. It goes hand and hand with the transition from Outbound to Inbound Marketing.

Outbound marketing is the old traditional style of lead generation; Advertising, Referral and Public Relations. These items are still very prominent in marketing but should be viewed from a totally different perspective. An overview of the way PR is looked at today can be found in David Meerman Scott’s book, The New Rules of Marketing and PR: How to Use Social Media, Blogs, News Releases, Online Video, and Viral Marketing to Reach Buyers Directly and even that book is getting somewhat dated. However, yesterday someone asked me, “Isn’t the purpose of PR about getting published?” I was somewhat shocked by that question as I have not looked at PR from that standpoint for a couple of years. I look at PR as a soft selling tool of telling my customers news about my organization. It should also provide SEO, distributed widely through other online publications and Social Media. But most of all it should have a call to action! And yes, if a publication chooses to use two lines buried with 10 other news release, maybe put a small picture of it and four months from now publish it, and I would say Thank You! It still is a powerful message it just has been severally diluted as THE MESSAGE. It is exactly the same scenario that has happened with other forms of old media. Print publications are struggling; people are getting their information quicker many times from people closer to source (more authentic) and in the method that they want to receive it. The one saving grace of traditional media it still is a method that some people still want to receive.

This brings me back to the cute and clever versus content and circulation. In cute and clever, you only had these expensive one-time opportunities to make a significant impact. You needed to have
IMPACT and lasting power. However, the shelf life and the distribution of cute and clever has deteriorated to a point that it is only one of many, but still important. So how do you handle one in many? The answer to that question is content and circulation. You must create content based on what your customer base values. Then you must circulate it to a vast audience, hopefully somewhat targeted so that it will be read.

A good rule of thumb is that the more expensive the circulation method the more targeted it needs to be. If you think about that statement, it goes directly against traditional methods of advertising. It was all about numbers and yes, cute and clever.

Launch Cycle

Now, here is the secret to the next stage. If what you posted stinks, lick your wounds and stop using it. If it has some legs and needs improvement, you adjust and test it again. If the content is well received you amplify it by posting to a wider variety of sources. After it is amplified, you re-purpose the material; turn it into an article, subject matter for a LinkedIn discussion, etc.  and send it back through the cycle. You can even add or combine it into additional material or expand on the original thought.

How do I do something like this? If you appear on my podcast and use 45 to 60 minutes of your time the following benefits are received:

Example from the Lean in a Professional Podcast

  1. The Podcast posted on the Business901 podcast site
  2. Captured in the Business901 ITunes Store
  3. Becomes part of the Business901 Blog and as a result circulated too many sites including Business Week
  4. Widely distributed News release that includes: PDF’s, Pictures, and Videos.
  5. Transcribed and formatted into an EBook that goes through a similar cycle.
  6. EBook is broken down into several interviews that I will post when I need blog material (Yes, I do run out of ideas occasionally)
  7. After being Widely Distributed, it ferments and lasts forever in the online world!

This is an example of Content and Circulation that happens on a simple podcast and I have not included the podcast recipient course of action that they may do. When you think about what your last radio spot, advertisement, or PR release in the Newspaper did for you, would you rather appear on my podcast? If you would like to and receive the above benefits sign up for my newsletter and in the comment section mention Podcast. If you are already receiving my newsletter just drop me a note. I am limited on Podcast recipients so it is by invitation only.

P.S. If you would like to reduce your spending on being Cute and Clever and learn how to become driven by Content and Circulation subscribe to my blog!

Photo was derived from a Lean Analytics for startup presentation.

A recognized senior executive leader and business consultant, Roy Osing knows what it takes for businesses to survive in today’s chaotic times and achieve extraordinary levels of performance. With over 30 years experience creating and building businesses, he possesses an in-depth knowledge of what it takes to immunize organizations from failure and catapult their performance to extraordinary levels. Osing is an accomplished speaker and presenter. He presents his ideas in a compelling and entertaining style that captivates and motivates audiences.

Osing Web How is your book different than other business books?

There are three aspects of my work that I think make it unique in the highly competitive business book market.

First, it is a practical ‘how to’ book not just a theoretical approach. My book shows the reader how to implement the concepts that I advocate in very simple terms. It is a book at “playing field” level, not at the 50,000 foot level. From my observation, most other business improvement literature discusses the theoretical appeal of taking a particular course of action but doesn’t really give the reader a specific roadmap to follow to successfully implement them in their organization.

Second, the ideas I present to the reader have been ‘road tested’ in the real world. I have successfully implemented them in businesses varying in size and complexity. As experience shows there is a big different between an idea that conceptually should work in an organization and an approach that actually does work in the human dynamics that pervade every human enterprise. My readers can be confident that if they choose to go down the BE DiFFERENT path success awaits!

Third, my book is different from others in that the BE DiFFERENT ideas I advocate include all of the critical functions of an organization. I offer ideas to thrive and survive in the areas of business strategy development, marketing, sales and customer service. Most books that I have seen focus on a specific area of expertise, like marketing for example, and give the reader a vertical slice of high level guidance. My book, on the other hand, provides in handbook fashion detailed guidance in each of the critical functions of an organization; possible only because of my broad background as a successful business executive.

I hope you enjoy the Business901 podcast.


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Related Posts:

Be Different or Be Dead Author Roy Osing Interviewed

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Website: Be Different or be dead

The Book: Be Different or Be Dead, Your Business Survival Guide

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