Drew Locher was my guest on the Business901 podcast and this is a transcription of our conversation that centered on applying Lean to the Office and Service sectors. Drew is currently Managing Director for Change Management Associates, a Shingo Prize winning author and the first Business901 Podcast returning guest.
Lean Thinking in the Office and Services
The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes
Value Stream Mapping for Lean Development: A How-To Guide for Streamlining Time to Market
Extending Lean Thinking to Office and Services