Visual Management for Lean Service Design

This is the Visual Management Board that I use as part of Lean Service Design Trilogy Program. It allows the Lean Engagement Team and others, instant status updates. The goals of Visual Management is to connect people to the processes they perform, communicate successes and issues in the work area and show goals versus actual Read More …

Lean Leadership Workshop

Lean Frontiers, Indianapolis, IN based, is known for producing the high quality, focused Lean Workshops. This fall (October 2-3, 2012) they are hosting the lean workshop, Lean Leadership presented by Mike Hoseus. The course is intended to demonstrate the role of leadership in connecting and simultaneously developing the “Product” and the “People” Value Streams in Read More …

Eliminate your Stage Gates in favor of Events

I have been struggling on how, or even if I should use Stage Gates or Control Points in the Lean Service Design methodology. In a recent interview with Ron Mascitelli, president of Technology Perspectives and author of five books, his most-recent publication,Mastering Lean Product Development: A Practical, Event-Driven Process for Maximizing Speed, Profits, and Quality, Read More …

Achieving Organizational Health

The podcast with @KarenMartinOpEx highlights some not so popular subjects in many circles, planning and standard work. Karen Martin voices her opinion about these two controversial subjects while discussing how to Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence, the subtitle to her new book The Outstanding Organization. A written Read More …

Planning seems to be so Taboo

@KarenMartinOpEx, Karen Martin, author of The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence, is my podcast guest next week and this is an excerpt from the podcast. Joe:  You bring up my next question and lead into it perfectly. Planning seems to be so taboo. Even the Read More …