Building Relationships with Kaizen

The Friday Video Series continues with Dr. Michael Balle, the Gemba Coach at the Lean Enterprise Institute. The next series of videos has a central theme of Kaizen. This particular video focuses on using individual Kaizen to empower others. How do you build trust in a business relationship? Dr. Balle is a multiple Shingo Prize Read More …

Lean: A tool that creates Customer Relationships

This is a transcription of the podcast, Lean is the tool that Creates the Customer Relationship. The guest was Erik Haberkern, a General Sales Manager of a global Fortune 300 chemical company. We discussed the application of Lean in Sales and Marketing.  Eric first worked as a Facility Manager and soon became a Lean Deployment Read More …