My blog and podcast for next few months will focus on Business Strategists, Design Thinkers, Appreciative Inquiry Coaches, Architects and of course Lean Thinkers. I could not think of a better way to start this series than having a podcast with co-author Marc Stickdorn of This is Service Design Thinking. This is a transcription of the podcast.
Define the Expectation, Delight the Customer
Lean Engagement Team Book Released
Appreciative Inquiry instead of Problem Solving
Prototypes provide a Pathway for Connecting with Customers