There are few faster, cheaper and more effective communication tools than the pen and paper. It’s easy, you can use it anywhere and anytime and it is one of the most effective collaboration tools that exist. You can start with a grand idea and instantly transform to the smallest, most minute detail. It is a skill that I encourage everyone to become comfortable doing.
Sketching in Service Design by Ben Crothers is a brief run-through of various group-based and individual techniques for using the wonders of sketching in Service Design. The second half of the presentation covers hands-on drawing techniques to tackle common objects and other things often drawn in Service Design artifacts.