Managing Customer Value
Customer intent refers to the underlying motivation behind a consumer’s action, particularly in the context of their purchasing journey. It’s crucial to recognize that customer intent isn’t merely about what people do but, more importantly, why they do it. This understanding helps businesses identify their customers’ needs and expectations more accurately. For instance, when a Read More …
Customer intent refers to the underlying motivations and goals that drive a consumer to engage in a specific action, such as purchasing or seeking information. It encompasses the thoughts, needs, and desires that shape their decisions. Understanding customer intent can be likened to reading a book based on the cover; though the cover provides a Read More …
For many organizations, hiring a full-time Chief Marketing Officer (CMO) may not be feasible due to budget constraints or the need for specialized expertise on a part-time basis. This is where Fractional Marketing Services come into play. A Fractional Marketing Officer (FMO) brings strategic leadership and acts as a teacher, empowering businesses to grow and succeed. In Read More …
Marketing leadership has transformed dramatically in the last seven decades. McKinsey research shows that 83% of global CEOs now consider marketing a major driver for their company’s growth agenda, a radical alteration from traditional marketing roles. Marketing leadership’s development reflects a fundamental move from product-centric to customer-centric approaches. Modern marketing organizations must deliver more with carefully Read More …
Customer intent is the underlying motivation behind a consumer’s search or purchase behavior. It’s essentially the “why” behind their actions, ranging from seeking information to purchasing. For instance, if someone types “how to fix a leaky faucet” into a search engine, their intent is informational—they are looking for solutions rather than products. Conversely, if they Read More …
The CDE Model Framework is vital for understanding complex systems through its three key components: Container, Difference, and Exchange. This structured approach allows marketers to dissect and analyze the intricate interactions within a system, offering valuable insights into its operations. The CDE Model proves essential in adaptive marketing. By applying this framework, marketers can better anticipate Read More …