Managing Customer Value
Since being introduced to Appreciative Inquiry by Ankit Patel principal partner with The Lean Way Consulting, I have used it quite extensively. Starting with visioning positive outcomes and working backwards to find a way to achieve these many times uncovers root causes of existing problems. I find conflicting viewpoints of this process with many Lean Read More …
Can the principles of Lean be applied to your daily life? Dan Markovitz, founder and owner of TimeBack Management certainly thinks so. He has developed a consultancy specializing in improving individual and organizational performance through the application of lean concepts. Dan has backed up his claim in his latest book, A Factory of One: Applying Read More …
One of the Lean tools that is used to determine the root cause of a problem is the Fishbone Diagram, also known as the Cause and Effect Diagram or Ishikawa Diagram. It identifies and explores on a single chart the 5 – Why technique, The aim is to work down through the causes to identify Read More …