Managing Customer Value
One of my pet-peeves is this process thinking mentality that we can apply a tool like value-stream mapping and create a more efficient sales process, by getting rid of unnecessary steps and action. People are always looking for a template that they can follow and ZaZoom, sales increases. Though there is some truth that we Read More …
The new book, The Outstanding Organization was discussed in a recent Business901 podcast, Achieving Organizational Health with author Karen Martin. Below is a transcription of the podcast. Karen Martin (http://ksmartin.com) provides Lean transformation and business performance improvement support to industry, government, and the not-for-profit sector. Karen’s broad understanding of operations design and business management stems Read More …