Managing Customer Value
Focus on What Works to Drive Winning Performance and Build a Thriving Community Appreciative inquiry has gained traction as a unique sales playbook. This is because it focuses on the customer and their needs instead of the product or features offered. As such, buyers feel they are being heard and understand how the solution will Read More …
Action learning can be used in market research to help identify opportunities and optimize strategies. It can help market researchers produce new ideas and insights by bringing together a group of experts to brainstorm and share their knowledge. Benefits of using Action Learning: Organizations across the globe are under constant pressure to turn data into Read More …
What Buyers Value: To better understand what buyers value, it is important to know how most companies fall short. Many companies make mistakes, starting with the wrong questions, relying on assumptions, and not taking the time to listen. As a result, they often fail to connect the dots and understand what buyers are looking for. Read More …
Customer value mapping is a qualitative approach that looks at the perceived value of a product or service from the customer’s perspective. What is customer value mapping? Customer value mapping is a qualitative approach that looks at the perceived value of a product or service from the customer’s perspective. This article will cover the following Read More …
Socratic questioning is a technique used to stimulate critical thinking and purposefully incite opposing viewpoints to spark debate, new ideas, and research. Socratic questioning is a curious style of dialogue that encourages critical thinking and an exchange of ideas. Research has shown that using Socratic induction can lead to more nuanced insights about a topic Read More …
What is Immersion Research? There has been a growing interest in immersive research methods as an alternative to traditional marketing research in recent years. Immersive research is a set of techniques that allow researchers to understand customer behavior and experience deeply. There are many different immersive research methods, but some of the most popular include in-home Read More …