Managing Customer Value
Marketing Action Research (MAR) is an emerging qualitative methodology that helps marketers solve problems and test ideas with customers. MAR involves collaborations among marketing, research, and other departments to conduct experiments with customers. Companies use these experiments as “action” steps in solving a problem or testing an idea. In each of these steps, you need Read More …
How can you make your company’s customer experience more delightful? How do you engage customers to turn them into loyal advocates? Engagement is vital to any organization that wants to grow its business. After all, how can you make customers feel special if they don’t know why they should care about your brand or service? Read More …
Sales discussions are one of the best methods of fostering active learning and promoting learning in companies. The discussion allows people to share their ideas and learn from each other and, ultimately, from customers. Skills are learned through discussion that can be used in real-world situations. In the simplest definition, action learning is a process Read More …
Focus on What Works to Drive Winning Performance and Build a Thriving Community Appreciative inquiry has gained traction as a unique sales playbook. This is because it focuses on the customer and their needs instead of the product or features offered. As such, buyers feel they are being heard and understand how the solution will Read More …
Maybe you have some customers that have purchased but are not sold on your product; some of these customers even could perhaps be customers that are fence about deciding whether or not to buy your product. Find these customers and discover what they want, and you’ll gain a new perspective on your business, marketing efforts, Read More …
Action learning can be used in market research to help identify opportunities and optimize strategies. It can help market researchers produce new ideas and insights by bringing together a group of experts to brainstorm and share their knowledge. Benefits of using Action Learning: Organizations across the globe are under constant pressure to turn data into Read More …