Managing Customer Value
This weeks Business901 podcast, will feature Karen Martin the co-author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service and Technical Environments as a quick introduction to my Kaizen week I thought I would start out with one of the first questions I asked Karen in the interview: Joe: So when you say Read More …
Mike Osterling was the guest on the Business901 Podcast and this Ebook is a transcription of our recent podcast. After listening to the podcast, I was disappointed thinking that I let Mike down in the interview by not drilling down enough with the questions. After reviewing and editing the Ebook, I think Mike’s knowledge of Read More …
People hold Kaizen events to move a particular problem along quickly. As I had mentioned in a previous post, I had mentioned the importance of having a good project management scheme intact to accelerate the implementation and/or execution. However, what makes certain types of companies good at implementation or for that matter, even certain individuals? Read More …
If you are the facilitator of the Kaizen event you do your pre-event planning, you get the right people there, and the event goes off without a hitch. Good ideas were given, documented and ready to be enacted now it is time to close out the meeting and yes, pass the baton. But who do Read More …
I have been approached several times for others to guest blog post on the Business901 blog. When approached by Xerox recently it was very difficult for me to refuse. Not because it was Xerox, but because of how Xerox is using Lean Sigma in the market place. They are one of the few companies that Read More …
Mike Osterling of Osterling Consulting was my guest on the Business901 Podcast. We had the opportunity to discuss White Collar Kaizen and the differences between executing Kaizen events in production versus office environments. Mike specializes in Lean Operations implementation and training. As Lean Manufacturing Manager for Square D Company, he led their transition from traditional Read More …