Mike Osterling was the guest on the Business901 Podcast and this Ebook is a transcription of our recent podcast. After listening to the podcast, I was disappointed thinking that I let Mike down in the interview by not drilling down enough with the questions. After reviewing and editing the Ebook, I think Mike’s knowledge of Kaizen and White-Collar Kaizen produced one of the most useful Ebooks that I have created. I guess I just had to read it! Mike did an extraordinarily good job!
Mike has a new website up and running to start the new year: http://mosterling.com.
Mike is the co-author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service and Technical Environments, a practical, how-to guide for planning, executing, and sustaining rapid improvements in office, service, and technical environments. Geared to continuous improvement professionals and leadership teams, this book provides the methodology and practical tools for generating measurable results, while building a motivated workforce and creating a culture with an integrated focus on customer value, quality, cost, and service. Mike is an expert facilitator for a Kaizen event, contact him through his website www.mosterling.com
Related Podcast: Kaizen in the Office Environment
Related Posts: Kaizen Search on Business901 Website