Managing Customer Value
When flow gets interrupted or gets a hiccup and it stops. It just seems like it never gets going again. But part of that, I always think about has got to do with having it ready in the queue, and having it ready to be processed. You talked about managing the queue. Is that similar Read More …
Bandit Software was founded in May 2009 by Chris Hefley, Stephen Franklin, and Daniel Norton. They all worked together once upon a time at the Nashville-based healthcare giant, HCA, Inc. and remained friend for years, long after leaving to pursue other opportunities. One day they just decided it was time. Time to strike out on Read More …
What would Dr. Deming Say? Dr. W. Edwards Deming advised us that a supplier is a partner and our relationships must be based on cooperation and trust. Adversarial relationships result in waste. Supplier relationships based on Dr. Deming’s teachings change fundamentally and, even better, both suppliers and customers win. Dr. Deming showed how customers and Read More …
Value Stream Mapping is a process most consider an exercise for finding and removing waste. It is a foundational Lean Tool that typically gets introduced early in a Lean Transformation. A Systems2win Excel template is depicted below: Value Steam Mapping is a powerful tool in the Lean arsenal but is far from the only kind Read More …
In the book,Value Stream Mapping for Lean Development: A How-To Guide for Streamlining Time to Market, Drew Locher explained how to create a Future State Map by utilizing seven basic questions: What does the customer really need? How often will we check our performance to customer needs? Which steps create value and which steps are Read More …
Don’t start a Value Stream Mapping (VSM) process trying to solve a problem! Start the process trying to identify the process. You probably know there is a problem somewhere that is why you’re working on it. However, to many of us will not prepare properly for a VSM event. We will gather information to solve Read More …