Managing Customer Value
Karen Wilhelm will be Karl Wadensten’s guest Tuesday, January 5, on The Lean Nation, his radio talk show on 790AM (Citadel Broadcasting, ABC Affiliate), streaming and podcast at 790business.com. Check out this broadcast at 4pm Tuesday, Jan 5: The Lean Nation–hosted by Karl Wadensten on AM 790 radio Karen and Karl will swap stories and Read More …
If you listen to this 2-part series you will never think the same way again about visual, Guaranteed! Gwendolyn D. Galsworth, Ph.D., is an educator, implementer, and a researcher with more than 25 years in the field of Workplace Visuality. Considered by many a leading visual expert, Dr. Galsworth is the author of a number Read More …
I recently finished reading The Toyota Way in Sales and Marketing and was astonished by two facts that were prevalent in their marketing strategies. One is that they repeatedly discussed a marketing strategy based on the philosophy of a “Customer for Life.” Now that was not earth shattering, nor was the second fact of improving Read More …
If you listen to this 2-part series you will never think the same way again about visual, Guaranteed! Gwendolyn D. Galsworth, Ph.D., is an educator, implementer, and a researcher with more than 25 years in the field of Workplace Visuality. Considered by many a leading visual expert, Dr. Galsworth is the author of a number Read More …
Drew Locher is currently Managing Director for Change Management Associates. CMA provides various Business Improvement Consulting and Organizational Development services to industrial and service organizations. CMA will assist organizations to successfully implement Systems and Quality Management principles within their operations to improve business performance. A few nuggets from the e-book: “You could call Value Stream Read More …
I have been approached several times for others to guest blog post on the Business901 blog. When approached by Xerox recently it was very difficult for me to refuse. Not because it was Xerox, but because of how Xerox is using Lean Sigma in the market place. They are one of the few companies that Read More …