Customer Journey Mapping – Enhance Your Marketing Performance

Understanding how people progress from first hearing about your brand to becoming a customer helps you make more informed marketing decisions. That’s where customer journey mapping tools come in. These tools let you visualize each step someone takes, from clicking an ad to making a purchase or signing up for a service. By identifying where users drop Read More …

From ROI to ROX: Redefining Success in the Modern Marketing Landscape

As consumer behavior evolves, businesses recognize the importance of shifting their focus to return on experience (ROX). Gone are the days when marketers solely relied on metrics such as click-through rates and conversions. While these indicators still hold value, they need to capture the full spectrum of customer interactions and emotions that drive engagement and Read More …

Do You Highlight Pockets of Opportunities? Evidence Driven?

There is no linear sales and marketing approach, no matter what the current Marketing Funnel experts says. There is not anything new in these processes except for the tools being used. Elmo St. Lewis developed the funnel in 1898, it is still the same basic philosophy. Today’s marketing is about being there. Being in the Read More …

Planning and Pursuing Your Customer Portfolio 

I often use Kim and Mauborgne’s (Blue Ocean Strategy) Pioneer-Migrator Map as a beginning step in identifying customers and organizing clusters for engagement and exploration. It is certainly not meant to be a direct comparison but it offers a unique view of the material. I like to look at growth opportunities through real people, and clustering from the known Read More …