Managing Customer Value
In the book,Value Stream Mapping for Lean Development: A How-To Guide for Streamlining Time to Market, Drew Locher explained how to create a Future State Map by utilizing seven basic questions: What does the customer really need? How often will we check our performance to customer needs? Which steps create value and which steps are Read More …
Don’t start a Value Stream Mapping (VSM) process trying to solve a problem! Start the process trying to identify the process. You probably know there is a problem somewhere that is why you’re working on it. However, to many of us will not prepare properly for a VSM event. We will gather information to solve Read More …
When beginning with Lean most of us immediately delve into Value Stream Mapping (VSM) thinking this process alone will make us Lean. It is one of the most requested Lean software tools (even though it may be the most difficult one to master) and Learning to See: Value Stream Mapping to Add Value and Eliminate Read More …
Since 1953, the Graham Process Mapping method has been the choice of experts worldwide who need to understand the details of their data flows. Third generation Ben Graham was on a past Business901 podcast and I asked him specifically about process mapping and later the difference between process mapping and value stream mapping. Entire Transcript Read More …
When you start creating a Future State Map it is wise to step back and take a more empirical view of the process looking for major outputs or changes in skill requirements. Dividing the Value Stream Map in this fashion allows you develop chunks or groupings,. This allows the divided Value Stream to be scrutinized Read More …
In a past podcast, I asked Jim Luckman to discuss applying the Lean tool of Value stream Mapping to the Agile Methodology. Transcript with Podcast Link: Value Stream Mapping with Jim Luckman Jim: The Agile methodology with the sprints and the visual management that’s attached to that is very appropriate for doing this type of Read More …