Managing Customer Value
When you listen to consultants and so called experts, all they talk about is planning. The reason they exist is for the planning stages. Where are these guys at when it is time to get the work done anyway? Many companies will just take the attitude of let’s just get it done – there is Read More …
We used The Hitchhiker’s Guide to Lean and the Lean Learning Center as the jumping off point but soon wandered into the development of a Lean Culture. I am always curious about how one starts. Jamie did a great job explaining. The podcast explores how to get started in lean but maybe more importantly, how Read More …
Embarq Corporation’s General Manager of Process Excellence, Deron Ertel, was my guest on the Business901 Podcast. We discussed Embarq’s business process improvement initiatives and how they differed from other companies Lean Six Sigma initiatives. Particular attention was paid to the relevancy of Lean, Six Sigma and business process improvement in a down economy. Deron will Read More …
I had Robert Stapp of OP•EX Direct Results Inc. on the Business901 podcast and we had a great discussion on performance improvement in general. We also discussed in detail, Hoshin Kanri aka Policy Development. This podcast is on this particular subject but before you start listening I have included a little background on the term. Read More …
Identifying, gathering and leveraging the right mix of metrics adds value to a project. Metrics provide a more factual and quantitative basis for describing how you are doing and what you can do better. Without at least some basic metric information, all discussions on performance and improvement are based on subjective evidence, perceptions and guesses. Read More …
One of the most often used cause-and-effect diagrams is a Fishbone Diagram. It appears very simple but the results are outstanding. As a result, it is used very often and one that should be mastered. Why would you use it? Allows various categories of causes to be explored. Encourages creativity through a brainstorming process. Provides Read More …