Managing Customer Value
CAP-Do – Check-Act-Plan-Do If you want to take a deep breath, you must first exhale For any work, Design, Project, Sales and Marketing, I start out by using CAP-Do. CAP-Do should be our first step. Starting with Check is not a new phenomenon. I have 3 books on my shelf that have used it from notable authors Read More …
EDCA or Explore-Do-Check-Act. I like to use this term; EDCA learned from Graham Hill to designate the Explore aspect of Lean. I view it as more of Design Type thinking content that allows for that collaborative learning cycles with a customer. We are capturing comments and/or suggested improvements to the card over on LinkedIn, http://bit.ly/2eKKA0t. Download Read More …