Customer Value Management for Business Growth

A Strength Based Lesson thru Visuality

Posted onApril 17, 2014November 11, 2017

Bob Petruska, author of Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters discussed what he learned (part 2 of 2) about Sur-Seal Corporation after listening to the podcast (part 1of 1) with Mick Wilz, Director of Enterprise Excellence and Co-Owner of Sur-Seal. Related Podcasts and Transcription: Lessons in Visuality I asked Read More …

What is Workplace Visuality?

Posted onMarch 28, 2014January 9, 2016

I asked Gwendolyn D. Galsworth, Ph.D. that question in a past podcast and received a rather in-depth answer. Considered by many a leading visual expert, Dr. Galsworth is the author of a number of books on organizational improvement and workplace visuality, including Visual Workplace/Visual Thinking, recipient of the Shingo Prize for Research. The rest of Read More …