Managing Customer Value
In market research, you’re tasked with uncovering the motivations of consumers to develop a product that meets their needs. Of course, you can always rely on common sense to determine what people think. However, that’s not going to cut it when thousands of individuals answer questions about their likes and dislikes, what they plan to Read More …
In business, storytelling is not a luxury; it’s a necessity. The most successful companies are the ones that have mastered the art of telling their story in a way that is compelling, interesting, and relevant. There are three imperatives that all good business storytelling must adhere to The Research Imperative, The Pragmatic Imperative, and The Read More …
Marketing Action Research (MAR) is an emerging qualitative methodology that helps marketers solve problems and test ideas with customers. MAR involves collaborations among marketing, research, and other departments to conduct experiments with customers. Companies use these experiments as “action” steps in solving a problem or testing an idea. In each of these steps, you need Read More …
If you’re looking for a way to help your marketing team be more productive, you should consider using action learning sets. Action learning sets are educational development tools that can help your team members learn new skills and techniques more quickly. Additionally, action learning sets can help you create more productive client partnerships. What Read More …
How can you make your company’s customer experience more delightful? How do you engage customers to turn them into loyal advocates? Engagement is vital to any organization that wants to grow its business. After all, how can you make customers feel special if they don’t know why they should care about your brand or service? Read More …
Sales discussions are one of the best methods of fostering active learning and promoting learning in companies. The discussion allows people to share their ideas and learn from each other and, ultimately, from customers. Skills are learned through discussion that can be used in real-world situations. In the simplest definition, action learning is a process Read More …