Managing Customer Value
This is a collection of Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Appreciative Inquiry Stack “Appreciative inquiry (AI) is a model for analysis, decision-making and the creation of strategic change, particularly within companies and other organizations. It was developed at Case Western Reserve University’s department of organizational behavior, starting with a 1987 Read More …
John Steinbach has combined the approaches of Appreciative Inquiry and Open Space into his dynamic and positive Opening Appreciative Space process. This process starts with Appreciative Inquiry; a positive approach to change that can be used by individuals, teams, organizations, and communities. Through an interview process that focuses on strengths and high-point experiences, Appreciative Inquiry Read More …
Sara Lewis, the Managing Director of Appreciating Change, a psychological change consultancy focused on helping leaders and managers achieve positive change in their organizations was a past podcast guest. Details can be found: Transcription and Podcast: Mastering Positive Change An excerpt from our discussion: Joe: It really is a deeper dive from Appreciative Inquiry. Sarah: Read More …
Sara Orem current focus is on the development and use of positive methods including Appreciative Inquiry in coaching and group processes. Appreciative Coaching describes in detail the method Sara has developed for her coaching practice which serves women and men looking at self-started transitions. Sara Orem is the co-author of Appreciative Coaching: A Positive Process Read More …
Ankit Patel, principal partner with The Lean Way Consulting firm while doing some work with the Cleveland Clinic, discovered Appreciative Inquiry and saw an opportunity to blend it with his work in Continuous Improvement. I had a podcast with Ankit and you can access the podcast and entire transcription: Blending Appreciative Inquiry with Lean. In Read More …
Open Space Technology (OST) is an approach for hosting meetings, conferences, corporate-style retreats, symposium, and community summit events, focused on a specific and important purpose or task—but beginning without any formal agenda, beyond the overall purpose or theme. I have become quite intrigued by this method and was first introduced to the concept several years Read More …