The New Org Chart for Customer Engagement

The Customer Experience will mimic the Employee Experience!  Infographic: Watch A Company’s Management Team Mutate Over 4 Years: Unless you’re self-employed, we’re all cogs in a larger machine. The problem can be, how do you track that machine’s anatomy? How do you know what a “restructuring” really looks like, beyond that your middle manager has Read More …

Virtual Organizations will change the Org chart

It may take a while to get there but the organizations that start making the change to “Virtual-ality” will have the best talent and a hidden asset, better ways to communicate with your customer. Dorian Selz’s companies are great examples of what could be deemed virtual organizations. Flat hierarchies, less management, geographically dispersed teams are Read More …