Managing Customer Value
Is The Disney Way comparable to W. Edwards Deming’s thinking and the Lean ideal of Respect for People? In this short video with Bill Capodagli, the co-author of The Disney Way, 3E we discuss these thoughts and the results of establishing “The Disney Way” in an organization. Bill can be found at Capodagli Jackson Consulting. A Collection of Read More …
He was doing several of these every year, 4-day sessions, and he had just lost his personal assistant, or I should say scared him off. Knuth thought that would be a wonderful thing for me to do for awhile, so I spent a little bit of time carrying his bags. An excerpt from next week’s Read More …
W. Edwards Deming was a visionary, whose tireless quest for the “truth” and unwavering belief in “continual improvement” led to a set of transformational theories and teachings that changed the way we think about quality, management and leadership. Throughout his career, he remained a gentleman devoted to family, supportive of colleagues and friends, and always Read More …
In 1999, poor health forced Peter Scholtes to retire from conducting seminars and consulting. Peter asked Kelly L. Allan, Senior Associate of Kelly Allan Associates, to continue the seminars and consulting practice. Scholtes said, “There is much to appreciate about Kelly. His exceptional ability to combine theory with real-world implementations is perhaps what clients appreciate the Read More …
When was the last time you had a discussion about designs with more than one blocking variable, such as a Latin Square Design? Or maybe, a midnight discussion on empirical modeling or factorial designs at two levels? Those were the days. Recent publications, spurred by Eric Ries’s The Lean Startup, are Lean UX: Applying Lean Read More …
Dr. Brian Joiner is author of Fourth Generation Management and The Team Handbook Third Edition co-author with Peter Scholtes of published by Joiner Associates and one of the best selling business books of all time, having now sold over one-and-a-half million copies. Brian was a protege of Dr. W.. Edwards Deming. Both of these books Read More …