Is Quality Function Deployment still useful

Are Quality Function Deployment, Voice of Customer and Kano Models still relevant? In an upcoming podcast with  Robin Lawton I asked the question: “You talk about two failures in QFD, which is Quality Function Deployment. They’re determining who the customer is and how to define and separate customer desired outcomes from product functions and features. Read More …

Lean Enterprise and Thedacare team together to hold Strategy Deployment Virtual Event

Join John Toussaint, M.D., CEO of the ThedaCare Center for Healthcare Value, in a discussion on Strategy Deployment (also known as Hoshin Kanri or Policy Deployment). This event is presented by Healthcare Value Leaders, a partnership of the Lean Enterprise Institute and the ThedaCare Center.   It’s a “virtual gemba” visit to ThedaCare – a Read More …

Lean Tool of Hoshin Kanri or Policy Deployment

I had Robert Stapp of OP•EX Direct Results Inc. on the Business901 podcast and we had a great discussion on performance improvement in general. We also discussed in detail, Hoshin Kanri aka Policy Development. This podcast is on this particular subject but before you start listening I have included a little background on the term. Read More …

Hoshin Kanri aka Policy Deployment

I had Robert Stapp of OP•EX Direct Results Inc. on the Business901 podcast and we had a great discussion on performance improvement in general. We also discussed in detail, Hoshin Kanri aka Policy Development. This podcast is on this particular subject but before you start listening I have included a little background on the term. Read More …