Managing Customer Value
Every Lean Enterprise practices all kinds of cycles with PDCA being the most prevalent. But has anyone ever asked you to include a Fluff Cycle? My idea of a Fluff Cycle is a deliberate effort to reward you after a period of intense concentration. Greg explains how he uses this technique to enable short bursts Read More …
Bahadir Inozu, Ph.D., the Chief Executive Officer and Dan Chauncey, the Director of Deployment Services for NOVACES joined me in this podcast to discuss an integrated approach for using three industrially based methods, Lean, Six Sigma, and Constraints Management to transform hospital operations. They have just published a book, Performance Improvement for Healthcare that explains Read More …