Managing Customer Value
The reinforcing loop is a concept in systems thinking that describes a self-reinforcing cycle in which a certain behavior or outcome leads to further amplification of that behavior or outcome, creating a feedback loop that reinforces the initial condition. This understanding is crucial in analyzing complex systems and developing effective strategies for better results. The Read More …
The Balancing Loop archetype is a fundamental concept in systems thinking. It represents a feedback loop where a change in one variable triggers a response that eventually leads to a return to the original state. The Balancing Loop archetype in marketing can be seen as a mechanism that helps maintain equilibrium in a marketing campaign. Read More …
We construct Sales and Marketing Funnels and other tools thinking that we can create a customer/opportunity from it. This is not wrong. Just by the actual application of some type of process, we are going to focus and become more effective and maybe even more efficient. The problem is that all these funnels use the Read More …
Many people disregard my customer research approach. People believe they know their customer base well enough and they might. However, in my experience that is seldom the case. I have taken over subscription services that were not emailing their customers. I have worked with clients that have email databases in excess of 100,000 that were Read More …