Managing Customer Value
A fact that Kim Robertson , the author of over 100 discipline specific training packages, 3 fiction books and articles for CM Trends and various other trade publications from industrial arts to Configuration Management, stated in a recent podcast. His latest collaboration Configuration Management: Theory, Practice, and Application is Excerpt from the Podcast: Joe: One Read More …
This book, The Art of Pricing: How to Find the Hidden Profits to Grow Your Business, is an informal account of a range of pricing strategies that takes as a starting point the realization that different “customers place different values on the same products.” It served somewhat as my first introduction to contextual pricing. If you Read More …
There are several purposes to the Balance Scorecard. One of the most important is to create measures that are forward looking and proactive. This way the Balanced Scorecard can be an effective agent of organizational change. However, we can never start any forward thinking without a vision. I use to think that Vision and Mission Read More …
Why is it that some consultants, coaches, and other independent professionals have all the business they need, while others struggle by with only a few clients? Is there a hidden secret no one is telling you? The answer may be simpler than you think. In this special report, you will discover three things you may Read More …
Dr. Kai Yang was the guest on the Business901 Podcast and this is a transcription of the podcast. Our conversation addressed the message of his latest book, Voice of the Customer: Capture and Analysis (Six Sigma Operational Methods). Voice of Customer in Design for Six Sigma Dr. Yang is a Professor in the department Read More …