Managing Customer Value
Joe Swartz and Mark Graban co-authors of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements were my guests on the Business901podcast, Engaging Front-Line Staff with Kaizen. Below is a transcription of the podcast. From the Book Description: Healthcare Kaizen focuses on the principles and methods of daily continuous improvement, or Kaizen, for healthcare professionals Read More …
Tom left me thinking about the cloud and the possibilities in a totally different way. It’s not about technology. It’s about how we collaborate, work, influence and experience the world! Thomas Koulopoulos, author of Cloud Surfing: A New Way to Think About Risk, Innovation, Scale and Success (Social Century) is my guest in this Thursday Read More …
Joe Swartz and Mark Graban co-authors of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements were my guests on the Business901podcast. You can read an excerpt from the podcast, Engaging People in Healthcare with Kaizen. The book focuses on the methods of daily continuous improvement, or “Kaizen,” for healthcare professionals and organizations. I would Read More …
In next week’s podcast, I have authors Joe Swartz and Mark Graban discussing their new book, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements. The book centers on healthcare, however, I believe many of the “lessons to be learned” can be applied to anyone in continuous improvement. An excerpt from the podcast (Listen to Read More …
At #LSSC!12, I had a chance to listen to Mary Poppendieck’s talk on, Continuous Feedback: Process Control for Developing Software-Intensive Systems. This Thursday, I continue the conversation with both Mary and Tom Poppendieck on the subject of process control in software. This is an excerpt of the podcast. Joe: I find it quite interesting that Read More …
I have always believed that history was important. And if you are in the quality field or more specifically a Lean Six Sigma person it is hard to believe that “X” is not important to you. Why is ‘x’ the symbol for an unknown? In this short and funny talk, Terry Moore gives the surprising Read More …