Managing Customer Value
Dr. Jeff Liker celebrated author and authority on Toyota and the Toyota Production System was my guest on the Business901 podcast and we discussed his upcoming book, The Toyota Way to Continuous Improvement (Book release date is May 13th, I have pre-ordered mine). Dr. Liker in comparing Lean and Six Sigma: Sometimes, I’ve heard people Read More …
As Dr. Balle said, “Toyota didn’t become number one by having lower manufacturing costs, they became number one by making cars people bought.” Excerpt from the Transcription of the Business901 Podcast, Outside the Walls of a Lean Enterprise: Joe: Before you start can you define Kaizen? Are you defining Kaizen as just continuous improvement? Michael: Read More …
The Systems2win Company provides business process improvement tools and training to companies all over the globe. People are provided with easy-to-use fill-in-the-blanks Excel templates that come with self-help online training to improve the speed and reduce the cost of every step of your project. Dean was my guest on the podcast and we discussed how Read More …
As Dr. Balle said, “Toyota didn’t become number one by having lower manufacturing costs, they became number one by making cars people bought.” Dr. Michael Ballé is a business researcher and consultant and has studied lean transformation for the past 15 years. He is Associate Researcher at Télécom ParisTech and the co-founder of the French Read More …
After interviewing Dr. Michael Balle for an upcoming podcast and a short video series, we continued our discussion. This is a short outtake on Lean Thinking and a few responses on his thoughts about Toyota. Related Information: Dr. Michael Balle is the Gemba Coach at the Lean Enterprise Institute The Ultimate Sales and Marketing Tool Read More …
Lean Sales and Marketing is built upon the philosophy that there has been a subtle shift to knowledge as the way to engage, develop and retain your customer base. The sales and marketing team must act as a vehicle to cultivate ideas not only within their four walls but more importantly from their customers and Read More …