Managing Customer Value
Join John Toussaint, M.D., CEO of the ThedaCare Center for Healthcare Value, in a discussion on Strategy Deployment (also known as Hoshin Kanri or Policy Deployment). This event is presented by Healthcare Value Leaders, a partnership of the Lean Enterprise Institute and the ThedaCare Center. It’s a “virtual gemba” visit to ThedaCare – a Read More …
This weeks Business901 podcast, featured Karen Martin the co-author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service and Technical Environments. Karen shared so much new information that I have split the podcast in 3 parts of 20 minutes each. These podcasts are a wealth of information on Kaizen Events and a great Read More …
This weeks Business901 podcast, will feature Karen Martin the co-author of The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service and Technical Environments as a quick introduction to my Kaizen week I thought I would start out with one of the first questions I asked Karen in the interview: Joe: So when you say Read More …
Systems2win a supplier of Excel Templates for Lean Kaizen Continuous improvement tools has introduced the Value Stream Mapping section of the Lean Starter Toolkit that includes a selection of downloadable templates, videos and instructions. This is a free downloadable trial package that covers Value Stream Mapping, and is part of a collection of over twenty Read More …
I am not sure that Lean will ever work within a company unless sales and marketing are on board. In fact, why start with production if we want to look from the customer’s eyes. Would it be tainted if we did not lean sales and marketing first? Have you ever won a large order and Read More …
Mike Osterling was the guest on the Business901 Podcast and this Ebook is a transcription of our recent podcast. After listening to the podcast, I was disappointed thinking that I let Mike down in the interview by not drilling down enough with the questions. After reviewing and editing the Ebook, I think Mike’s knowledge of Read More …