Managing Customer Value
Justin Klosky strives to help people find organizational discipline in their lives. Through his own obsessive compulsive disorder (OCD) Klosky created the O.C.D. Experience. Klosky and his team bring full-service organization to high-profile clients and businesses across the country. Organize & Create Discipline: An A-to-Z Guide to an Organized Existence is Justin’s new book and Read More …
I feel like we spend a great deal of time re-naming or re-packing different processes and methodologies. Half of our arguments between these methods do little to improve either process. It is a shame because most have a lot to learn from the other. I can hardly think it will change; we have been doing Read More …
An excerpt from a conversation/podcast, I had with Russ Unger. Russ is a user experience consultant and the co- author of Designing the Conversation: Techniques for Successful Facilitation (Voices That Matter). Related Podcast and Transcription: Facilitation Guideline Advice Joe: I had a feeling that this is somewhat, not necessarily the whole resume or the Read More …
Bob Lewis, president of IT Catalysts and author of Bare Bones Project Management: What you can’t not do and Bare Bones Change Management: What you shouldn’t not do was part of a discussion with me on project and change management. An excerpt from the discussion is below. Joe: People think that to manage a project Read More …
Joe: David, you are saying that for change management that it’s not like we just throw everything away. We are keeping some of it and making an evolutionary change rather than an edict that this is what we’re going to do now. I asked that question of David Anderson, a thought leader in managing effective Read More …
Since 1953, the Graham Process Mapping method has been the choice of experts worldwide who need to understand the details of their data flows. Third generation Ben Graham was on a past Business901 podcast and I asked him specifically about process mapping and later the difference between process mapping and value stream mapping. Entire Transcript Read More …