Managing Customer Value
When flow gets interrupted or gets a hiccup and it stops. It just seems like it never gets going again. But part of that, I always think about has got to do with having it ready in the queue, and having it ready to be processed. You talked about managing the queue. Is that similar Read More …
Bandit Software was founded in May 2009 by Chris Hefley, Stephen Franklin, and Daniel Norton. They all worked together once upon a time at the Nashville-based healthcare giant, HCA, Inc. and remained friend for years, long after leaving to pursue other opportunities. One day they just decided it was time. Time to strike out on Read More …
A business thought leader who is known as “The Woman with the Titanium Digital Rolodex.” Judy Robinett has been profiled in Fast Company, Forbes, Venture Beat, Huffington Post, and Bloomberg Businessweek as a sterling example of the new breed of “super connectors” who use their experience and networks to accelerate growth and enhance profitability. Judy Read More …
If you have not listened to this podcast with Art Byrne, you should. Podcast: Lean as your Business Model w Art Byrne Transcript: Lean as a Business Model The Lean Turnaround: How Business Leaders Use Lean Principles to Create Value and Transform Their Company Review layout for Hoshin Kanri Planning in implementing Lean in Sales Read More …
Do you meet the criteria that successful customer-centric companies set? In this podcast, we explore this term and find out what it really means to be Customer Centric. Author Bob Thompson, an international authority on customer-centric business management who has researched and shaped leading industry trends since 1998. Bob is founder and CEO of CustomerThink Read More …
What would Dr. Deming Say? Dr. W. Edwards Deming advised us that a supplier is a partner and our relationships must be based on cooperation and trust. Adversarial relationships result in waste. Supplier relationships based on Dr. Deming’s teachings change fundamentally and, even better, both suppliers and customers win. Dr. Deming showed how customers and Read More …