Managing Customer Value
“When employees resist change, it isn’t because they’re stupid. It’s because they’re smart,” says Bob Lewis. Bob is the president of IT Catalysts and author of Bare Bones Project Management: What you can’t not do and Bare Bones Change Management: What you shouldn’t not do. With titles like this, how could you not buy these Read More …
A lot of mutual trust and respect, and that faith has to develop over a period of time. We have to prove that the system is going to yield the kind of culture change results that we’re looking for. You don’t have too many CEOs that are out there looking for culture change. – David Read More …
This is a video George Carr uploaded to YouTube and used in a lesson about “Why IT Projects fail” – told through the medium of Dilbert. Most of our careers or at least mine has been spent in managing projects. In the past several years, it seems that project management is taking a significant shift Read More …
Andy Carlino and Jamie Flinchbaugh of the Lean Learning Center discuss activity mapping and product / process maps and their use in business process improvement. A couple of my favorite Lean people add to my recent conversations on Process Mapping. Jamie and Andy are the co-authors of The Hitchhiker’s Guide to Lean: Lessons from the Read More …
I interviewed @dominicad (Dominica DeGrandis), who teaches and coaches teams using Kanban for IT Operations and Development Operations. She is an independent consultant as well as an associate of David J. Anderson. Her background includes ten years of doing Configuration Management, build and deployment automation, and server & environment maintenance, followed by leading teams performing Read More …
I realize there is snake-oil in every profession, and I have more than likely contributed a little along the way. However, seldom do I get irritated by anything more than someone who bestows the virtues of a methodology and fails to use that methodology in their own business. Recently, I interviewed Dominica DeGrandis, who teaches Read More …