Managing Customer Value
There seems to be as many maps in the Service Design world as there is time in the Lean world. Service Design has a few types of maps that they consider, Process Maps, Journey Maps, Blueprint Maps, Net-map, Offering Maps, Mind Maps, etc. Not that I don’t enjoy the tools but it gets rather confusing. Read More …
Stories are the best way to get our point across. In fact, we are schooled on how to tell stories and recently you are seeing more and more presentations handled in story fashion. An Ancient North American Proverb states, Tell me a fact, and I’ll learn. Tell me a truth, and I’ll believe. But tell Read More …
Great opportunity for you to call and leave a referral story. Listen to how one sounds: This content from: Duct Tape Marketing Another Best Referral I Ever Received In a previous post I asked readers to share stories of the best referral they ever received. It was a lot of fun listening to the audios Read More …