CAP-Do eBook Free Download, No Registration

The process of CAP-Do originated from the work of Yoji Akao in his Hoshin Kanri and QFD work and later reinforced in Brian Joiner‘s work taking my Lean Thinking to a new level. The idea of Turning Reflection into Action (InfoGraphic on Slideshare) allowed me to use Lean as an emergent process. What makes CAP-Do Read More …

Essential Reading for Lean, Agile and Service Designers

There have been few books that impacted my work in using Lean in the marketing process than this book, The Theory U by C. Otto Scharmer. Scharmer has just released a new version that is well worth the read,  Amazon: http://amzn.to/2ptDuTE I was using CAP-Do (superimposed over the “U” in the image to show how it Read More …

Turning Reflection into Action

Turning Reflection into Action using the Lean Process of CAP-Do The Lean Process of CAP-Do is how I initiate most projects. It creates a path towards capturing standard work, deciding what we what improve on, what we want to explore and not to be forgotten what we want to stop doing. This outline provides an Read More …

My Interpretation of the OODA Loop

Most of the material the OODA Loop, I have found to be somewhat laborsome or even very brief in its explanation. I have added to this practice, bear with me it was a long night when I made this video. As you will see reinforced in the material, it not about being faster than your Read More …

Addressing the Feedback Loops in OODA

I have spent the last several days searching for a YouTube video, information that discusses the feedback loops that are contained in this drawing of the OODA Loop: It seems when most people discuss OODA,  they spend most of their time talking about Observe-Orient-Decide-Act. Often they compare the process to PDCA which I disagree with Read More …

Nine Principles of a Sales Intervention

In today’s sales the complexities have increased dramatically. We no longer are just about solving a problem but now we often confronted with building consensus. A good example of this is outlined in a recent book called The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results. One my favorite “sales” books, Cognitive Read More …